Craig Automotive Repair Service, Inc.



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ICE - In Case Of Emergency In Colorado Springs Colorado

Posted February 16, 2012 12:07 PM



Sometimes the unthinkable happens in Colorado Springs Colorado. A terrible accident and those involved aren't able to provide rescuers with emergency contact information.

You have people in the Colorado Springs Colorado area who you'll want to be contacted to arrange help, give consent to treatment, and inform paramedics of medical conditions, allergies or medications.

Too often, our Colorado police and rescue workers must sift through pockets, glove compartments, wallets, purses and cell phone directories for clues – often wasting precious time.

A brilliantly simple solution is now spreading around the globe: ICE. ICE – standing for In Case of Emergency, is a way to identify emergency contacts in your cell phone directory.

Simply put 'ICE' before a contact name in your cell phone, like 'ICE – Dad', 'ICE – Nancy', or 'ICE – Doctor Roberts'. Rescuers will be able to quickly identify your emergency contacts, saving valuable time.

Bob Brotchie, a Cambridge, England paramedic came up with the idea and started a promotional campaign in England in 2005. This powerful idea is now being heavily promoted in Colorado Springs Colorado and in other countries. Rescue workers all know of how many times they are unable to find a wallet or purse on an accident victim, yet they are seldom without their cell phone.

There are national and worldwide disaster databases, but participation can cost up to two hundred dollars a year. 'ICE' is free to the 276 million cell phone users in the U.S.

It is easy and just takes a few minutes to designate some ICE contacts in your cell phone. Remember to keep the listings current.

Please join NAPA Auto Parts in getting the word out. Help us put Colorado Springs Colorado on ICE!


Posted in the Monitoring System category


TPMS: Tire Pressure Monitoring For Your Colorado Springs Auto

Posted February 9, 2012 11:22 AM



You may know that all 2008 model year and newer cars, mini-vans and light trucks in Colorado Springs come with a tire pressure monitoring system. Many slightly older vehicles around Colorado Springs have these systems as well. A tire pressure monitoring system – called TPMS – consists of sensors on each wheel that measure tire pressure.

If tire pressure drops 25 percent below the manufacturer’s recommended pressure, the sensor sends a signal to a monitoring unit that causes a warning to light up on the dashboard. When you see the warning light, you know it’s time to put some air in your tires.

There are many benefits to driving with properly inflated tires around Colorado Springs. First is cost savings. Running at the correct air pressure improves fuel economy. Driving on under-inflated tires is like driving through sand – it drags down your fuel economy. You’ll also see longer, more even tread wear so your tires’ll last longer.

Another important benefit of properly inflated tires is increased safety. Under-inflated tires become hotter and that heat can actually lead to tire failure – possibly resulting in an accident. Your car and the tires themselves will just perform better and more safely around Colorado Springs with properly inflated tires.

Local Colorado Springs consumer groups, law-makers and vehicle manufacturers advocate TPMS systems hoping that they will save lives, property damage and inconvenience. While you can’t put a value on saving a life, we keep in mind that TPMS systems will carry a cost.

The systems themselves are added into the price of the car. The batteries in the sensors will have to be replaced from time to time. Parts will break and need to be replaced. In colder climates around Colorado, ice and salt are frequent causes of failure.

In addition, there are other behind-the-scenes costs to be aware of. Every time a tire is replaced, repaired, rotated or balanced, the tire technician has to deal with the TPMS system.

Your service center (NAPA Auto Parts) must purchase equipment used to scan and reactivate the TPMS system after every tire service. Because older tire change equipment can damage TPMS sensors, your service center may need to buy expensive, new tire changers.

Since there is no uniformity among manufacturers, technicians need to be trained on several TPMS systems. These behind-the-scenes costs are very real to your service center.

That’s why they are anxious for you to understand the financial impact of TPMS systems. In the past, they’ve been able to quickly and cheaply provide tire services, and then pass the low cost on to you as an expression of their good will. But now even these simple jobs will take much longer.

Sensors will need to be removed and reinstalled. Even a tire rotation will require that the monitor be reprogrammed to the new location of each tire. When a car battery is disconnected, the TPMS system will need to be reprogrammed.

So when you start so see the cost of tire changes, flat repairs and rotations going up, please keep in mind that it’s because of this new safety equipment. NAPA Auto Parts just wants to keep you safely on the road – and we're committed to do so at a fair price.

It’s important to remember that the TPMS warning only comes on when a tire is severely under-inflated. You’ll still want to check your tire pressure on a regular basis. At every fill-up is best, but you should check pressure at least once a month. Here’s wishing you safe travels.

Contact NAPA Auto Parts for more information about Tire Pressure Management Systems.


Posted in the Monitoring System category


Make Your Vehicle Last

Posted January 31, 2012 10:00 AM



We live in such a disposable society. It's amazing all the stuff we throw away. New stuff comes out so fast, we just toss the old and move on. In the old days people were real sticklers about taking care of their things. If something got lost or ruined by neglect, tough - they had to do without. Most people couldn't afford new cars very often, so they had to make them last as long as they could.

It's a good thing that cars are more reliable these days. They just don't break down as often. And the good news for us Colorado penny pinchers is that a modern car can easily go 200,000 miles/320,000 km with proper care. The engineering and the manufacturing quality is tremendous. The missing ingredient is us Colorado Springs car owners making sure we follow the manufacturer's recommended maintenance schedules.

Every time you go a couple thousand extra miles between an oil change, you have created an opportunity for sludge to be formed and clog passages. Then some parts don't get properly lubricated and they start to wear out faster. Skip a cooling system service, and the corrosion inhibitors become depleted, and the radiator starts being damaged - one step closer to a failure. Same thing is true for transmission service, power brakes, fuel system cleaning - really everything on your schedule.

It is probably even more important for older vehicles. Those engines and other systems have had more time to get dirty, so they are a bit more stressed anyway. But it is never too late to get back on track with your maintenance and to hold off further damage.

And it really does start with the oil change. When you get a full service oil change they top off all your fluids and check for other items that are on your maintenance schedule. It's like your safety net. Go in for an oil change on time, and let your service advisor help you keep track of the rest.

Some things are going to wear out along the way, things like alternators, water pumps, etc. But fixing those at NAPA Auto Parts is cheaper than a new car payment. And taking care of problems early means they have less time to mess with other things. It is like having high cholesterol - you don't want to wait for a heart attack before you address it.


Posted in the Maintenance category


Tire Maintenance In Manitou Springs

Posted January 24, 2012 9:43 AM



With the recent focus in Manitou Springs on improving fuel economy, we've been told how important it is to maintain our tire pressure.

Everyone in Manitou Springs knows that tires wear out, but we all want to make them last as long as possible because they're fairly expensive to replace. In addition to saving gas, properly inflated tires last longer. Under-inflated tires will wear out more quickly.

Some people in Manitou Springs wonder if there is benefit to adding a few extra pounds of pressure when they fill up their tires. But actually, there isn't. In fact, there are very good reasons not to over-inflate your tires. For one, the middle of the tread will wear unevenly because the full tread is not contacting the road properly. That also adversely affects your handling.

Come in and see us about tire maintenance for your Colorado Springs, Colorado vehicle.
NAPA Auto Parts
755 South Academy Blvd
Colorado Springs, Colorado 80910
719-622-1805

Every vehicle in the Manitou Springs area has a sticker on the driver's side door jamb that tells you the manufacturer's recommended tire pressure. This recommendation is an integral part of the vehicle's suspension tuning. A lot of engineering actually goes into the recommended tire pressure, so it's important to follow it.

What else do we need to know about tire maintenance? Tire rotation and balancing are very important. Let's start with rotation. Because the front tires handle the brunt of turning forces, the shoulders of the front tires wear more quickly than the rear tires. We rotate the tires so that they all get to do some duty on the front and they'll all wear evenly over their life.

For most vehicles, front tires are rotated to the rear and vice versa. Others recommend a cross rotational pattern. Some vehicles use an asymmetrical tire so those tires need to stay on either the right or left side – it'll say which on the tire. Some high performance cars have asymmetrical tires and different sizes on the front and rear. These can't be rotated at all. Your owner's manual will have details for your car.

How often should you rotate your tires? Your owner's manual will have a recommendation. Your service advisor at NAPA Auto Parts can do a visual inspection to let you know if it looks like it should be done. The interval is typically around 5,000 miles.

You know, some people don't think new tires need to be balanced. What they aren't taking into account is the wheel. Between the wheel and the tire – even a new tire – there's enough variation to require balancing.

When you add the valve stem and tire pressure monitoring sensors required on new cars, balancing is definitely in order. When a tire's out of balance, it's actually hopping down the road. You'll feel the vibration through the steering wheel if a front tire's out of balance and through your seat if it's a rear tire.

Proper wheel balance promotes tire life and increases safety. Historically, lead weights have been attached to the wheel to bring it into balance. Lead gives some environmental concern, so steel weights are starting to be substituted.

Also, always use the same size tire on an axle. Different size tires on the front or on the back can lead to some real handling problems. And tire manufacturers recommend that when you get two new tires, they be installed on the rear because that's where you need the most traction to avoid spinning-out.


Posted in the Tires and Wheels category


Service Center Standard and Procedures

Posted January 20, 2012 1:04 PM



All pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget important steps. It is also how you can assure a predictable outcome.

That is why Fountain and Peyton automotive service centers have procedural standards for each service they perform. Technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, centers can assure a quality outcome. The job is done right every time and you are happy with how your car performs.

Each company trains its technicians to standards. The industry as a whole is very committed to standards of excellence and encourages individual service center operators to apply them to every vehicle they service.

An example is how service technicians grade problems and communicate their recommendations. If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

The technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life - just above discard specifications or likely to fail soon
  2. To address a customer need or request - like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle's manufacturer
  4. Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is required because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The technician may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the service center must refuse partial service of a required repair if the repair creates or continues an unsafe condition. Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The automotive service industry and NAPA Auto Parts want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.


Posted in the Service Standards category


Questions To Ask Your Colorado Springs Service Advisor

Posted January 13, 2012 2:35 PM



We find that a lot of Colorado Springs service and repair at NAPA Auto Parts are a little tentative when they talk with their automotive advisors. They want to ask questions, but don't want to be embarrassed or to seem pushy. Cars are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because cars have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Colorado Springs automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Colorado Springs. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Colorado Springs automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Colorado Springs service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call NAPA Auto Parts to make an appointment.
755 South Academy Blvd
Colorado Springs, Colorado 80910
719-622-1805


Posted in the Service Standards category


The Fallacy of Cheap Tires

Posted January 3, 2012 9:27 AM



Do you ever shop for shoes in one of our Denver area shoe stores?
When buying a running shoe, is quality important?
Does durability matter as long as the shoes look fabulous?
Would you rather have one pair of long lasting shoes or two pair of lower quality shoes at the same price?

Is the warranty important when buying tires?

When you choose new tires in Colorado Springs, what's the most important factor for you?

Give us a call at NAPA Auto Parts at 719-622-1805 for tire recommendations.

You know, buying tires in Colorado Springs is a big deal. It's a big ticket item so you know you'll be spending a lot. You're not only concerned about the price, but you want to know that it'll be a long time before you need to buy new tires again.

And of course there's the safety aspect as well. The tires do a lot of work – they carry the weight of the vehicle and you and your passengers. They need to be up to the task. You want to be sure they hold the road and provide good traction. If you carry heavy loads or tow a trailer, the tires need a high load rating to be up for the job.

As a tire professional, I think it's important that people understand the effect of price on a tire's performance and durability. When I was a kid, my dad had a saying. He said, "Pay twice as much and buy half as many".

Dad applied that to a lot of things. He thought that one high quality suit would last longer and look better than two cheap suits. The saying really seems to hold true when it comes to shoes and boots, too.

I buy high-quality work shoes because I spend a lot of time on my feet. They're more comfortable, have important safety features like steel toes and non-slip soles – and they last at least twice as long as cheap shoes. I feel I get very good value for my money.

I apply the same thinking to tires. The major tire brands that you're familiar with are known as Tier 1 tires. These tires are well-engineered and very high quality. Comparable tires are usually in the same price range from brand to brand.

Stepping down in price you come to private label tires. Some large tire store chains carry tires with the chain's own brand. It's important to know that most private label tires are built by the same Tier 1 brands that you are familiar with – so they are a quality product. You can ask your tire professional who makes their private brand.

The lowest priced tires on the market are Tier 3 tires. These tend to be imported from China or South America. Since you get what you pay for, you can't expect a Tier 3 tire to deliver the same performance and durability as the others.

So let's say you need new tires. You've determined the features you need. So you have several options, including price options. Now, you've probably heard the term 'it's a 40 thousand mile tire' or 'it's a 60 thousand mile tire'. Simply put, the manufacturer warrantees the tire for 'X' number of miles. If that's important to you, look for the warranty.

What's the difference in the tires with higher mileage warranties? It's the rubber compounds and the amount of tread material. As you might expect, you'll pay more for the longer-lasting tire.

Now the cheapest tires you can find won't have a manufacturer's mileage warranty or if it does, it'll be relatively low. That brings us back to dad's saying; if you buy the cheapest Tier 3 tire you can, you will likely go through two sets in the time it would take to wear out one set of good quality tires. And the good tires won't cost twice as much, so you'll end up paying more per mile driven with the cheap tires.

Hey, I realize that sometimes the budget will only allow for a Tier 3 tire. I make them available for my customers who need them because I would rather see them driving with safe, new tires than pushing their old tires beyond their safety limits. But I always counsel my customers to buy as much tire as they can afford, because it will be much less expensive in the long run.

Your tires are the only part of your vehicle that touch the road. You're only as safe as your tires are well built.

Buy value – not price.


Posted in the Tires and Wheels category


Colorado Springs Alignment Service

Posted December 30, 2011 10:14 AM



Your car might have an alignment problem if: it drifts or pulls to one side, your steering wheel is off center, you have uneven tire wear or your car doesn’t feel like it handles right. When all of a vehicle’s wheels are lined up exactly with each other, your wheels are in alignment. Running into potholes, smacking a curb or other object are great ways to knock your car out of alignment. Then one or more of your wheels starts pulling in a slightly different direction and the problems begin.

Driving for an extended time when you're out of alignment causes your tires to wear unevenly and excessively. This can be dangerous and expensive. You'll have to replace your tires sooner, but even worse - you may cause premature wear to your suspension system, which can be really expensive.

The front wheel alignment is adjustable on all vehicles, and the back wheels are also adjustable on some cars. The adjustment can go three different ways. The first adjustment is called toe. The next adjustment is called camber. And finally, there is castor. The engineers who designed your vehicle determined the alignment settings that will give you the best handling and safety.

There are several things involved in an alignment check. First, there's an inspection of the steering and suspension - it should be checked to see if anything's bent or broken. Then the tire condition needs to be inspected. From there, the vehicle is put on an alignment rack and an initial alignment reading is taken. If all four wheels are adjustable, they are lined up perfectly parallel with the vehicle's center line. If the back wheels aren't adjustable, a technician at NAPA Auto Parts can determine the direction they push and then aligns the front wheels to match.

NAPA Auto Parts
755 South Academy Blvd
Colorado Springs, Colorado 80910
719-622-1805

Like most things, your manufacturer has suggested a mileage interval for having your alignment checked. But if you run into a curb, pothole or something else that's given you a big jolt, pay attention to whether your vehicle is pulling to one side when you drive. It's better to have your alignment checked before waiting to see if there is uneven tire tread wear - by then, the damage is done.

Getting your alignment checked when needed is a great way to extend the life of your tires and suspension parts. It also makes sure that your tire meets the road properly for maximum performance and safety.


Posted in the Alignment category


To Save Gas Around Colorado Springs: Keep Up with Your Scheduled Service

Posted December 20, 2011 9:15 AM



One topic that hits the news in Colorado Springs on a regular basis is the price of gas. The answer for some people in Colorado Springs is to buy a more fuel efficient vehicle. For the rest of use, we need to improve our fuel economy anyway we can.

Following recommended service intervals by coming into NAPA Auto Parts is one of the best ways to keep your car running efficiently. That means better fuel economy. When you give it some thought, it only makes sense. Dirty oil or transmission fluid can’t lubricate or clean. That means more drag which reduces fuel economy.

Keeping up with scheduled oil changes and transmission services will save gas.

Dirty engine air filters are another efficiency pirate. They rob your engine of enough air to effectively burn the fuel, so you need more gas to get the job done. Replacing a dirty air filter can pay for itself in fuel savings before the next oil change.

You can imagine what dirty fuel injectors can do to your SUV as you drive around Colorado Springs. If your owner’s manual recommends a fuel system cleaning, come into NAPA Auto Parts and ask us to get it done for you.

A simple, but very effective way to save gas is to keep your tires properly inflated. Low tires can cost you up to a mile per gallon. Check your tire pressure when you gas up – or at least once a month.

NAPA Auto Parts
755 South Academy Blvd
Colorado Springs, Colorado 80910
719-622-1805


Posted in the Fuel System category


On Board Diagnostics For Colorado Springs Motorists

Posted December 13, 2011 1:44 PM

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Some Colorado Springs motorists are confused by NAPA Auto Parts charges for diagnostic services for a vehicle repair. Many services at NAPA Auto Parts and other Colorado Springs automotive repair shops include diagnostic fees.

When you take your laptop into a Denver computer repair shop for a problem you’ll likely have to leave a deposit for diagnostics. When we visit our Fountain doctor for a medical problem, we’re paying him to diagnose our ailment and of course for the tests that go along with it.

On Board Diagnostics For Colorado Springs Motorists

So receiving a diagnostic charge at NAPA Auto Parts for a tricky automotive problem shouldn’t be a surprise. In the Denver area, automotive diagnostics can cover quite a range. If you hear a noise in your SUV brakes when you slow down in rush-hour traffic on a busy Colorado expressway, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your SUV engine, NAPA Auto Parts diagnosis may be much more involved.

Much of the Denver public’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.

There’s a common misconception among Fountain, Peyton, and Manitou Springs drivers that the trouble code tells the NAPA Auto Parts technician exactly what’s wrong. Why then is there a diagnostic charge, the scanner just gave the diagnosis?

Reality is more involved than that. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.

The SUV computer's trouble code just tells the NAPA Auto Parts technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the symptom.

There are many problems that could cause a troublesome sensor reading for NAPA Auto Parts Colorado Springs customers. The NAPA Auto Parts technician makes a list of the most likely causes and begins tracking down the source of the problem.

Denver service centers subscribe to databases that document possible causes for a given trouble code. They outline procedures for confirming a diagnosis and provide the documented fix. These databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved and difficult. Of course NAPA Auto Parts wants to figure out what’s wrong with your SUV and get you back on the road as quickly as possible.


Posted in the Service Standards category


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